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Learn how a governmental agency transformed data into information in less than nine months by leveraging knowledge and technology to capture operational efficiencies, identify patterns and trends, and guide resource allocation while providing quality customer service throughout its Justice Centers.
During this session, attendees will hear from the Court’s CFAO on the following topics:
- The Superior Court of California, County of Orange Approach: Overview of steps and lessons learned in building a data-driven environment in less than nine months- The Power of a Good Demo: Sample dashboards used in “making the case” for Tableau to judicial and executive leadership and operational staff- Organizational Impact: A summary of current and upcoming Tableau-inspired dashboard requests- Superior Court of California, County of Orange’s 3-Year Action Plan: CAVE - Court Analytics Visual Environment
As a public service entity, the Court generates and maintains millions of rows of data each year from various sources. In facing numerous challenges including decreased funding, facility closures, and position vacancies, coupled with less incoming business, the Court found an opportunity to make timely, informed decisions by investing in court-wide analytics.